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Pricing and Billing
Do I have to pay VAT?
  In accordance with the laws governing members of the EU, John Conaty is obliged to charge VAT on all orders delivered to destinations in member countries of the EU. The Recommended Retail Price (RRP) and/or price displayed for goods sold by John Conaty are exclusive of Irish VAT. Your final price during checkout will reflect the correct VAT rate for Ireland.
If you're VAT registered in an EU member state and you've received a VAT registration number issued by an EU member state then subject to the conditions as set out in the VAT registration agreement, you can submit that VAT registration number for purchasing by registering a full account with John Conaty. Once your account has been verified, John Conaty will enable 0% VAT as default to your account. If your order has been submitted and payment taken before your account has been verified, John Conaty will ensure that once your VAT number has been checked John Conaty will refund the customer the VAT amount.
I have a question on my charges.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
  Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
  Your credit card will be charged within 24 hours prior to shipment of your item(s).