How do I return an item?
Under the Consumer Protection Act 2007 you have a statutory right to cancel your order and receive a full refund if, for any reason, you are not entirely satisfied with your purchase or the goods are faulty or damaged. You must notify us within 5 working days of receiving the Products. Items must be returned in their original condition and packaging. If the returned items are not in a resalable "as new" condition a refund may not be possible. Returns are sent at your own expense. When returning items you are strongly recommended to obtain proof of posting. John Conaty cannot accept responsibility for parcels lost in transit. We will only refund the costs of postage where the item returned is faulty or incorrectly supplied. Goods should be checked upon receipt for damage or faults. If items are missing from your order, please notify us as soon as possible. This regulation only covers countries that are member states of the EU. If you are ordering from a country that is outside of the member states of the EU this regulation is not applicable, but we will do our best to adhere to these guidelines as best we can.
John Conaty Ltd